Refund Policy

We take a lot of care to check each and every piece before packing and shipping  them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange process. To avail this benefit, please note the following points:

  • Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number 7300300100 or email us at care@tistabene.com. Any issues related to defect/damages/sizing must be raised within 24 hours of receiving the items, else they shall not be entertained. 
  • Items must be kept unused and with all the original packing.
  • You can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers.
  • As soon as you notify us we will initiate the exchange process and guide you through the hassle free process.
By default, Items can only be picked up from the same address to where it was shipped. For any change in address, please contact the customer care.